By American Society of Association Executives (ASAE)

ISBN-10: 0880343419

ISBN-13: 9780880343411

ISBN-10: 1118834240

ISBN-13: 9781118834244

ISBN-10: 1118891295

ISBN-13: 9781118891292

ASAE's signature advisor for profitable institutions, revised and updated

This replace of ASAE's all-time bestseller keeps the unique book's specialise in the disciplines that outline notable institutions and offers a few insights on how these extraordinary enterprises fared in mild of the industrial demanding situations within the intervening years because the unique booklet used to be published.

Based on 15 years of information and unique, aim learn adapted to the organization community's wishes, 7 Measures of Success offers empirical info and 7 luck components universal between visionary nonprofits. flip your company from traditional to impressive and detect how to:

  • Inspire a buyer service-oriented culture
  • Align services along with your mission
  • Process suggestions from participants and use the information to bring results
  • Take activities that place your company to conform quickly

Without query, this can be a must-read booklet for all degrees of organization professionals.

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Additional resources for 7 measures of success : what remarkable associations do that others don't

Example text

5. We thrive in a supportive organization that… • Is based upon trust and mutual respect. • Facilitates opportunities to learn and grow. • Provides the necessary tools and information to do our job. • Treats people fairly. • Helps us feel that we make a difference and rewards contributions. • Applauds innovation and reasonable risk-taking. C OM M I T M E N T T O PURPOSE 13 entire culture—around assessing and fulfilling members’ needs and expectations. This unity of focus permeates the entire organization.

This brings to mind one of the eligibility criteria used for associations that participated in the study: They were required to have had at least one change in the CEO position within the preceding 15 years. The rationale is that organizational structure and culture contribute more to an association’s long-term success than one person’s personality, vision, or abilities. In fact, the six remarkable associations that experienced a change in staff leadership since the first edition of 7 Measures of Success did not miss a beat.

A S TUD Y OF D I F F E RE N C E S 9 C H A P T E R 2 Commitment to Purpose ______________________________________________________________________________________________________________________________________________________________________________________ Commitment to Purpose: Consistently exhibiting a customer service culture and an alignment of products and services with organizational mission. H ow do you measure success? When asked that question, the CEO of one association in the study group responded, “We measure success by how relevant we are to members: Are we meeting their needs?

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7 measures of success : what remarkable associations do that others don't by American Society of Association Executives (ASAE)


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