By Ricardo S. Morse, Terry F. Buss

ISBN-10: 0765620693

ISBN-13: 9780765620699

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Additional info for Innovations in Public Leadership Development (Tranformational Trends in Governance and Democracy)

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In a blistering critique, he argues: The motivation to meet the demands raised by citizens is equivalent to satisfying the needs of a regular customer in a regular neighborhood supermarket. Responsiveness in the public arena closely complies with business-oriented statements such as “the customer is always right” and “never argue with the clients’ needs” that every salesperson memorizes from the first day at work. (p. 529) With regard to transparency, an important question that public administration needs to address is whether too much transparency hinders the ability of government to act in an efficient and effective manner.

Washington, DC: Brookings. 18 RICARDO S. MORSE AND TERRY F. BUSS Iacocca, Lee. 2007. Where Have All the Leaders Gone? New York: Scribner. Ink, Dwight. 2007. ” In Transforming Public Leadership for the 21st Century, eds. Ricardo S. Morse, Terry F. Buss, and C. Morgan Kinghorn, 47–68. E. Sharpe. Luke, Jeffrey S. 1998. Catalytic Leadership: Strategies for an Interconnected World. San Francisco: Jossey-Bass. , and Linda Wines Smith. 2002. ” PA Times 25(5): 3. , Terry F. Buss, and C. Morgan Kinghorn, eds.

It finds commonalities flowing from the tools of public action that they employ. It thus shifts the unit of analysis from the individual program or agency to the distinctive tools or technologies that programs embody. Underlying this approach is the notion that the multitude of different government programs really embody a more limited number of basic tools or instruments of action that share common features regardless of the field in which they are deployed (p. 10). This way of thinking also supports one of the central themes from the Sixth Global Forum on Reinventing Government in 2005, which focused 38 STEPHANIE P.

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