By Office of Government Commerce

ISBN-10: 0113310617

ISBN-13: 9780113310616

This booklet is your gateway to ITIL. It explains the elemental thought of IT provider administration and where of ITIL, introducing the recent lifecycle version, which places into context all of the popular ITIL methods from the sooner books. This name introduces ITSM and ITIL, explains why the provider lifecycle process is healthier perform in modern ITSM, and makes a persuasive case for switch. After exhibiting excessive point technique versions, it takes the reader during the major ideas that govern the hot model: lifecycle phases, governance and determination making, then the foundations in the back of layout and deployment, and operation and optimisation.

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Extra resources for The official introduction to the ITIL service lifecycle

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Qxd 3/5/08 4:23 PM Page xxix ■INTRODUCTION AND WELCOME WPF, the use of an XML-based grammar named XAML, and several WPF features such as animation, graphical rendering, and data binding. 0 introduced a brand-new GUI toolkit termed WPF. Essentially, WPF allows you to build extremely interactive and media-rich front ends for desktop applications (and indirectly, web applications). ) into a single unified object model. In this chapter, you will begin your examination of WPF and the Extendable Application Markup Language (XAML).

As you would hope, a majority of these topics are explored in much more detail throughout the remainder of this text. NET universe, it’s helpful to consider some of the issues that motivated the genesis of Microsoft’s current platform. To get in the proper mind-set, let’s begin this chapter with a brief and painless history lesson to remember our roots and understand the limitations of the previous state of affairs. NET platform. Life As a C/Win32 API Programmer Traditionally speaking, developing software for the Windows family of operating systems involved using the C programming language in conjunction with the Windows application programming interface (API) and the Windows Software Development Kit (SDK).

NET assemblies are not described using COM type libraries and are not registered into the system registry. NET binaries do not contain platform-specific instructions, but rather platform-agnostic intermediate language (IL) as well as type metadata. Figure 1-3 shows the big picture of the story thus far. NET Figure 1-3. NET-aware compilers emit IL instructions and metadata. NET, the official term for IL was Microsoft intermediate language (MSIL). 0, the term was changed to common intermediate language (CIL).

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The official introduction to the ITIL service lifecycle by Office of Government Commerce


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